Helpful Information about COVID-19 updates, policies, and options
The safety of everyone who walks through our door is the highest priority for Hoag. To help prevent the spread of COVID-19, and consistent with recent California Public Health Orders, Hoag has adopted a policy that all employees must be fully vaccinated for COVID-19 unless a medical or religious exemption has been granted.
Some might say a job is an obligation, while a handful of select individuals will say that they have been fortunate enough to pursue a career they are passionate about. According to Gallup, “eighteen percent of employees are actively disengaged in their work and workplace, while 67% are “not engaged” at all. With such a high percentage, it’s not a mystery on why leadership, as well as mentorship, has become one of the main reasons why employees either jump ship or stay at a company. You might be thinking that it is different in every industry, and you’re probably right; however, multiple factors bleed into employee performance based on the mentorship and leadership they receive at their job. In the healthcare industry, there is much room for growth and opportunities to lead others. The terrible truth of the situation is that nursing workforce projections indicate that there is an estimated shortage of nurse managers up to 67,000 by 2020, which leads me to the following tips on how to properly mentor nurse leaders who are built into your succession plans. With those projections, it’s more critical than ever to understand how to properly train, coach, and support nurse managers and leaders as the ascend into their new roles.
“A good nurse leader is someone who can inspire others to work together in pursuit of a common goal, such as enhanced patient care.” It might seem like an anomaly when I say that teamwork and colleague support is common sense when you’re a nurse, but nursing comes with its challenges of burnout, challenging hours, physical and emotional strain, finding work-life balance, and having a huge capacity for empathy. Transitioning into becoming a nurse leader without proper support leads to many of the following factors listed above. A big issue that healthcare organizations are facing with nursing leadership is: “How are you training nurses across all aspects of future leadership roles—including clinical, non-clinical, and strategic organizational responsibilities?” This leads me back to the overarching theme or nursing leadership, support and mentorship from your manager or director that will ultimately make you feel more valued and appreciated in your role. If you are transitioning into a nursing leadership role, there are important values to consider, which can also be applied outside of the healthcare industry.
Be receptive to feedback. Constructive criticism can be hard to accept. No one likes to hear how he or she might be failing or having mistakes pointed out. However, instead of taking the feedback personally, see it as a work transition on how you can become a better and stronger leader. Most negative feedback is not directed at you, but a solution to a problem or situation. As a charge nurse, manager, or director you need to be open to a two-way conversation with your nurses. You might feel like you have the upper hand because you’re the “boss” in this situation, but a big component for properly supporting and coaching your nurse leaders is also to be open to feedback. On the flipside, as a nurse leader, receiving feedback is just as important. Remember not to “be discouraged by the feedback but take the criticism as an opportunity to improve and grow.” It might be easier said than done, primarily if you invest much time, energy, and care into your career, but remember that we all have room to grow.
Learning and training are continuous. It is critical to provide the nurse with proper leadership training, coaching, mentoring, and time allotment. Senior leadership must support the new nurse manager in making the transition. “Otherwise, you are setting your manager up for a rocky ride and some failure along the way.” If you don’t start with a solid, support foundation with the right training, you are setting them up to fail. A study by economists at the University of Warwick found that “happiness led to a 12% spike in productivity, while unhappy workers proved 10% less productive.” Providing your employees with the right tools to succeed will help benefit the team’s productivity, but also improve their engagement. Make sure that you check off all training courses that includes, but are not limited to, operations, finance, human resources, corporate communications, quality, and strategy. Learning “on the job – clinical” responsibilities is not the only skill set required to becoming a strong nurse leader. You have to grow horizontally before you can grow vertically.
Find a coach and mentor. We all have someone we look up to and aspire to be. This is specifically for nurse leaders. Whether you are currently in a leadership role or hoping to become one, remember to pay it forward to your peers. Teach and coach others; therefore, they feel inspired to lead the next batch of aspiring nurse managers and leaders. Maybe you didn’t have the best manager, but this is your opportunity to break the cycle. When your team is happy, there is less turnover, higher productivity, and increased engagement. For managers or directors who are mentoring new nurse leaders, your decisions and actions affect your organization and trickle down for years to come. Remember, great leadership is about vision, not supervision. If you set clear goals and communicate frequently, your nurse leaders will respect you and look up to you as a mentor. In turn, they will utilize the same coaching techniques with their peers.
“The greatest among you will be your servant”– Matthew 23:11. The following quote is one of my favorite leadership quotes, and I integrate it into all aspects of my career. For nurses, pursuing a career in nursing is not seen as an obligation but a passion and desire to help others selflessly. Through the proper mentorship, coaching, and training, as a manager or director, you are developing an environment that allows nurse leaders to prosper. Always remember to provide ongoing feedback, encourage two-way communication, and collaboration between your nurse leaders outside of formal meetings. Your team is as strong as you make it be. Being a strong leader is no easy feat. It takes lots of practice, trial, and error, but in the long run, if you’re willing to work at it and put your team first, it will be reflected in the productivity and happiness of your nurse leaders.
Hoag Hospital is the highest-ranked hospital in Orange County in U.S. News & World Report’s 2020-2021 best hospital rankings. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.
Hoag is a nonprofit regional health care delivery network in Orange County, California, consisting of two acute-care hospitals, 13 urgent care centers, nine health centers and a network of more than 1,700 physicians, 100 allied health members, 6,500 employees and 2,000 volunteers. More than 30,000 inpatients and 450,000 outpatients choose Hoag each year.
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Hoag Memorial Hospital Presbyterian (with its affiliates, collectively referred to as “Hoag”) recognizes the concerns about protecting the privacy of information provided by general users of our websites, online locations, apps and services.
www.hoag.org and other websites, online locations and apps of Hoag (collectively, the “Sites”), offline interactions other than those involving your medical information. By using the Sites or Hoag offline services or by clicking
or Hoag’s general services, and do not provide information to Hoag or click on Hoag's digital advertisements.
1. How We Collect Information
Hoag collects information through your online and offline general interactions with Hoag and the Sites, such as:
Signing up for an email newsletter through the Sites;
Signing up for community education classes or other events;
Filling out an online submit form to request an appointment or for a Hoag representative to call you back
Email signup forms filled out at community education classes, Hoag facilities, or at an event;
Entering a Hoag survey, sweepstakes, contest or giveaway;
Contacting Hoag customer service or support, or providing feedback;
Making an online, in person or telephone purchase of a class or other non-medical services from Hoag;
Registering for an online account;
Transacting business with Hoag;
Visiting or browsing the Sites and/or third party websites or apps.
We also may acquire information from other sources (such as offline records or publicly available information) and from vendors and other third parties, some of which partner with Hoag or with an ad display network utilized by Hoag. Non-personally
identifiable information also may be obtained by these other sources from inferences based upon the sites you visit, third party data, information you share on other websites, social media platforms and applications, or demographics derived from profiles
or accounts that you create, to the extent permitted in their privacy policies.
2. What Information We Collect
Hoag may collect the personally identifiable information that you give to us in connection with your general interactions with Hoag. Personal information you provide may include:
Your name, home address, email address, and phone number and comments;
Order history and preferences for services and product offerings;
Employer name and work address;
Social security number;
Date of Birth;
Payment information, such credit or debit card number or other payment method;
Billing and shipping information;
We also may collect or acquire non-personally identifiable information, such as:
IP address, general geographic location such as the city from which your computer or device is connecting to the Internet, web browser type and version, operating system, the type of computer or device you use to connect to the Sites or third
party websites and apps, or other technical information about your visit to the Sites;links clicked, webpages requested and visited, timestamps, or other navigational information about visits to the Sites such as your activities while visiting the
Sites and the content you access or view, websites you visit prior to and after visiting the Sites, and information regarding your Internet location when you see Hoag's ads and whether you click on such ads, and information regarding your age,
gender and interests with respect to products and services.
If you provide personally identifiable information to Hoag through the Sites, we may be able to connect non-personally identifiable information such as your IP address to you.
http://www.google.com/analytics/terms/us.html. The Sites use these features of Google Analytics:
"Demographics and Interest Reporting" to analyze information regarding the interests and demographics of users of the Sites. Hoag uses such non-personal information in the same manner as other non-personal information as described below.
"Remarketing with Google Analytics" to place ads on other sites directed to people who visited the Sites.
"Google Display Network Impression Reporting" to report how people's interactions with Hoag's ads relate to their visits to the Sites.
Providing you with access to your online account
Improving your web experience;
Completing purchases of or registering your participation in community education classes and other events;
Emailing you to confirm or remind you of purchases or participation;
Administering surveys, sweepstakes, contests or giveaways (for instance, to deliver a prize you may have won in a contest);
Sending you information via e-mail or postal mail about our services, appointment reminders, offers and news that may be of interest to you;
Respond to your communications, communicate with you about our services, provide you with customer service and support, and attend to tasks relating to your transactions with Hoag.
We use non-personally identifiable information to improve the Sites, enable Site features and enhance our services.
For example, we may analyze how our Sites are used to:
Improve the browsing experience for the Sites;
Analyze the performance of the Sites and diagnose problems;
Administer the Sites;
Carry out internal operations.
Your non-personally identifiable information also may be used to analyze and develop advertisements and advertising campaigns provide you with special offers and promotions and determine the effectiveness of same.
Hoag also may use your non-personally identifiable information to present you with targeted content and advertisements (including on third party websites and apps) based on your past visits to the Sites and your non-personally identifiable information
collected over time by us and third parties, optimize and determine the effectiveness of content and advertisements, analyze your interactions with the content and advertisements you are presented with, and how these interactions relate to your visits
to the Sites. Some of our third party partners participate in the Digital Advertising Alliance's Self-Regulatory Program for Online Behavioral Advertising and allow consumers the ability to opt-out of targeted advertising based on web activity
tracking. For more information regarding the foregoing, please
Click Here or visit
http://www.aboutads.info/choices/. Please note that you still may receive standard advertisements from us and targeted advertisements from third
parties after clicking the link following the instructions provided therein. You may need to re-click the link and follow the instructions provided therein if you delete cookies or other Collection Technology or use a different computer, device or
Information collected through the Sites and other aspects of our business may be stored and processed in the United States or in any other country in which we or our affiliates or agents maintain facilities. By using the Sites and Hoag’s general
services, you expressly consent to any such transfer of information outside the United States.
4. Disclosures to Third Parties
parties for their direct marketing purposes.
We may share personal information with our affiliates and third parties such as our service providers whom we engage to perform services on our behalf, such as:
Shipping or delivery services;
Payment processors or billing services;
Consultants or affiliates.
We also may share personal information:
As required by law or to comply with law enforcement or other government agencies;
To protect the rights, safety, or property of Hoag or others;
To establish or exercise our legal rights or defend against legal claims;
To protect against threats, illegal activities or fraud;
With a third party or successor in the event of any reorganization, merger, sale, joint venture, assignment, or disposition of all or any portion of our business or operations.
Hoag may use and share non-personally identifiable information with third parties for a variety of purposes including, without limitation, marketing and promotional services for Hoag; website evaluation; remarketing, data analysis; and/or to perform the
other tasks described in Section 3 above. We also may de-identify personally identifiable information (remove information that could be used to identify a person) and share it in aggregated form with third parties, advertisers and business partners
to analyze usage, demographics or interests, improve our products or services, improve user experience, or for similar purposes. We will not re-identify such data and we will ask our contracting parties to agree to keep the data in its de-identified
5. Cookies and Other Collection Technology
A cookie is a piece of data stored on your computer. When you visit the Sites, your web browser may store cookies on your computer or device, or your computer or device may be exposed to other technologies such as web beacons, pixels, gifs or tags ("Collection
Technology"), which will better enable you to navigate the Sites upon return and will collect certain information about you. You may use the Sites even if you choose to reject or delete the cookies or other Collection Technology; however, some
features of the Sites may not work properly with cookies or other Collection Technology disabled. Cookies or Other Collection Technology also may be used by any third party websites for which a link is placed on our Sites.
We also may work with other companies who use tracking technologies, including cookies or other Collection Technology, to serve ads on our behalf across the internet. These companies may collect non-personally identifiable information about your visit
to the Sites and about your interaction with our communications, including advertising and emails.
6. Do Not Track Mechanisms
At this time, Hoag is unable to universally respond to a "Do Not Track" or other "opt-out" mechanism that has been activated by a user through their web browser and, except as otherwise provided herein, does not alter its policies
if a user activates same.
7. Your Opt-Out Choices
If you subscribe to our email newsletter, you may opt-out by following the instructions contained within the email or by calling us at 1-877-833-9741.
If you would like to update your mailing information or want your name and address removed from Hoag’s marketing direct mailing list you can give us a call at 1-877-833-9741.
8. Children’s Privacy
Children under the age of 13 are prohibited from using the Sites. If you are a parent or guardian and believe that Hoag may have inadvertently collected personal information from your child, you may contact Hoag at
email@example.com or 1-877-833-9741 and request that your child’s personal information be deleted.
9. Data Security
We have taken reasonable technical and operational precautions in order to protect personal information stored by Hoag from unauthorized access, misuse or loss. Our security procedures are monitored regularly and updated in line with technological progress.
No transmission of data over the internet is guaranteed to be completely secure. It may be possible for third parties not under the control of Hoag to intercept or access transmissions or private communications unlawfully. While we strive to protect personal
information, neither Hoag nor our service providers can ensure or warrant the security of any information you transmit to us over the internet. Any such transmission is at your own risk.
Hoag is not responsible for the acts and omissions of any third parties.
You may have the opportunity to follow a link on the Sites to other websites operated by third parties that may be of interest to you. Hoag endeavors to link only to reputable websites related to your areas of interest. Because these other websites may
not be hosted or controlled by Hoag, we are not responsible for the privacy practices of those websites or the content provided thereon.
http://www.hoag.org/Legal/Privacy-Policy.aspx. You should check the Last Revised Date shown above on a regular basis for the most current privacy practices.
12. California Immunization Registry
Hoag may share your immunization or tuberculosis (TB) screening test records with the California Immunization Registry (CAIR), a statewide, secure and confidential database of patient immunization information. The CAIR is used by health care professionals,
agencies, and schools to keep track of all shots and TB tests you take, and can provide proof about immunizations needed to start child care, school, or a new job. If you do not want your immunization or TB records to be shared with other registry
users, please fax or email the “Decline or Start Sharing/Immunization Information Request Form,” available on the CAIR website at
http://cairweb.org/cair-forms/, to the CAIR Help Desk at 1-888-436-8320 or
13. Your California Privacy Rights
If you are a California resident and have provided personal information to Hoag, you are entitled by law to request certain information regarding any disclosure that may have been made by Hoag to third parties of personal information for their direct
marketing purposes. To make such a request, send an email specifying that you seek your “California Customer Choice Privacy Notice.” Please allow thirty (30) days for a response. Hoag is required to respond to only one request per customer
each year, and is not required to respond to requests made by means other than through the above email address.
We will not share your personal information with third parties for their direct marketing purposes if you request that we do not do so. You may make such a request by sending us an email at
When contacting us, please indicate your name, address, email address, and what personal information you do not want us to share with third parties for their direct marketing purposes. Please note that there is no charge for controlling the sharing of
your personal information or for processing this request.
If you have questions about Hoag’s privacy practices, you may contact us at
firstname.lastname@example.org, 1-877-833-9741, or Hoag Memorial Hospital Presbyterian, One Hoag Drive, P.O. Box 6100, Newport Beach, CA 92658-6100, Phone: 949-764-HOAG (4624).
MEDICAL DISCLAIMER: IF THIS IS A MEDICAL EMERGENCY, PLEASE IMMEDIATELY CALL EMERGENCY PERSONNEL (911) TO GET PROMPT MEDICAL ATTENTION. DO NOT RELY ON ELECTRONIC COMMUNICATIONS FOR ASSISTANCE IN REGARD TO YOUR IMMEDIATE, URGENT MEDICAL NEEDS. HOAG’S
EMAIL ADDRESS IS NOT DESIGNED TO FACILITATE MEDICAL EMERGENCIES. HOAG CANNOT GUARANTEE RESPONSE TIMES IF YOU CHOOSE TO EMAIL HOAG IN THE EVENT OF A MEDICAL EMERGENCY.
Hoag Hospital is committed to providing equal employment opportunities to all employees and applicants for employment. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national
origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.